Privacy Policy.

Peakprix ("Peakprix", "we", "us" or "our") is a digital growth and automation agency based in Nairobi, Kenya, providing digital marketing, AI chatbots, Telegram bots, automation, web development and branding services to clients in Kenya and around the world. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website at peakprix.com (the "Site"), contact us, or engage us for services.

By using the Site or submitting your information to us, you agree to the collection and use of information in accordance with this Policy. If you do not agree, please do not use the Site or provide us with your information.

1. Information We Collect

We collect information in the following ways:

a) Information you provide to us

• Contact and project details submitted through our "Start a Project" form, including your name, company name, email address, phone number, business type, services of interest, budget range, timeline and project description.
• Information you share with us via email, WhatsApp, Telegram, phone calls or any AI chatbot or automated assistant we operate on your behalf or on our own channels.
• Information provided when you engage us as a paying client, including billing details, invoicing information and any content, credentials or assets you share with us to deliver a project.

b) Information collected automatically

• Technical data such as your IP address, browser type, device type, operating system, referring URL and pages visited on the Site.
• Usage data collected through cookies, pixels and similar tracking technologies, which may include analytics tools such as Google Analytics, and advertising or retargeting tools such as Meta (Facebook/Instagram) Pixel, where enabled.

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and prepare project proposals and quotes;
• Deliver, maintain and support the services you have engaged us for;
• Communicate with you about your project, invoices, updates or support requests;
• Operate, personalize and improve the Site and our services;
• Send occasional marketing or informational communications, where you have consented to receive them, and which you may opt out of at any time;
• Monitor and analyze usage trends to improve site performance and user experience;
• Detect, prevent and address fraud, abuse, security or technical issues; and
• Comply with applicable legal obligations.

3. Cookies & Tracking Technologies

We use cookies and similar technologies to operate the Site, remember your preferences, and understand how visitors use our pages. You can control or disable cookies through your browser settings; however, some parts of the Site may not function properly if you do so. Where required by law, we will request your consent before placing non-essential cookies on your device.

4. Third-Party Services

We may share limited information with trusted third parties who help us operate our business, including:

• Hosting, email delivery and website infrastructure providers;
• Analytics providers, such as Google Analytics;
• Communication platforms, including WhatsApp Business and Telegram, when you choose to message us through those channels;
• AI and automation service providers used to power chatbots, virtual assistants and workflow automation we build or operate;
• Payment processors (for example, M-Pesa, bank transfer partners, or card payment gateways), where applicable to a client engagement.

These third parties are only permitted to use your information as necessary to provide services to us and are required to protect it in accordance with applicable law. We do not sell your personal information to third parties.

5. AI Chatbots & Automated Communication

Where Peakprix develops or operates AI chatbots, Telegram bots or other automated assistants — whether on our own channels or on behalf of a client — messages you send may be processed by third-party AI providers to generate responses. We do not use fully automated processes to make decisions that produce legal or similarly significant effects concerning you without the opportunity for human review.

6. Data Sharing & Disclosure

Beyond the third parties described above, we may disclose your information if required to do so by law, to protect the rights, property or safety of Peakprix, our clients or the public, or in connection with a merger, acquisition or sale of business assets, in which case we will notify you of any change in ownership or use of your personal information.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, including to provide our services, comply with legal, accounting or reporting obligations, and resolve disputes. Project-related data is generally retained for the duration of the engagement and a reasonable period afterward, unless a longer retention period is required by law or agreed with the client.

8. Data Security

We implement reasonable administrative, technical and physical safeguards designed to protect your information from unauthorized access, alteration, disclosure or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

If you are located in Kenya, you have rights under the Data Protection Act, 2019, including the right to be informed of the use of your personal data, to access your personal data, to object to its processing, to request correction or deletion of inaccurate or outdated data, and to lodge a complaint with the Office of the Data Protection Commissioner (ODPC).

If you are located in the European Economic Area, United Kingdom, or another jurisdiction with similar data protection laws, you may have comparable rights, including the right to access, correct, delete, restrict or port your personal data, and to withdraw consent at any time.

To exercise any of these rights, please contact us using the details below.

10. Children's Privacy

Our Site and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

11. International Data Transfers

As we work with clients and service providers both within Kenya and internationally, your information may be transferred to, stored and processed in countries outside Kenya, including countries that may have different data protection laws. Where this occurs, we take steps to ensure your information receives an adequate level of protection.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. The updated version will be indicated by a revised "Last updated" date, and we encourage you to review this Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• Email: hello@peakprix.com
• Phone / WhatsApp: +254 701 523 922
• Address: Nairobi, Kenya