Terms of Service.

These Terms of Service ("Terms") govern your access to and use of the website peakprix.com (the "Site") and the digital marketing, AI chatbot, Telegram bot, automation, web development and branding services (the "Services") provided by Peakprix ("Peakprix", "we", "us" or "our"), a digital growth and automation agency based in Nairobi, Kenya.

By accessing the Site or engaging us for Services, you ("you" or "Client") agree to be bound by these Terms. If you do not agree, please do not use the Site or engage our Services.

1. About Peakprix

Peakprix is a digital growth agency offering digital marketing, AI chatbots, Telegram bots, business automation, web development and branding/creative services to corporates, businesses and individuals in Kenya and internationally.

2. Use of the Site

You agree to use the Site only for lawful purposes and in a manner that does not infringe the rights of, restrict or inhibit anyone else's use of the Site. Prohibited activities include, without limitation:

• Attempting to gain unauthorized access to the Site, our systems or any connected network;
• Introducing viruses, malware or any other harmful material;
• Scraping, copying or reproducing content from the Site without our written consent;
• Using automated means to submit forms or interact with our chatbots for any purpose other than genuine inquiries.

3. Proposals, Quotes & Engagements

Any content on the Site, including service descriptions and pricing indications, is provided for general informational purposes and does not constitute a binding offer. A specific engagement with Peakprix — including project scope, deliverables, timelines and fees — is only formed once both parties agree to a written proposal, quotation, statement of work or contract ("Engagement Terms"). Where these Terms conflict with an executed Engagement Terms document, the Engagement Terms will prevail for that specific project.

4. Payment Terms

Unless otherwise agreed in writing, an upfront deposit is required before work begins on a project, with the balance payable according to the schedule set out in the applicable proposal or invoice. Fees may be paid via bank transfer, mobile money (including M-Pesa) or another method agreed with our team. Late payments may result in a pause of work or delivery of the project until outstanding amounts are settled. All fees are exclusive of applicable taxes unless stated otherwise.

5. Client Responsibilities

To enable us to deliver Services effectively, you agree to provide timely access to necessary information, content, brand assets, credentials, approvals and feedback. Delays in providing these may result in corresponding delays to project timelines, for which Peakprix will not be liable.

You are responsible for ensuring that any content, data or materials you provide to us do not infringe the intellectual property, privacy or other rights of any third party.

6. Intellectual Property

Unless otherwise agreed in writing or set out in a specific Engagement Terms document, ownership of final deliverables (such as a website, chatbot, brand assets or marketing materials) transfers to the Client upon full payment of all applicable fees. Peakprix retains ownership of its pre-existing tools, frameworks, templates, code libraries and know-how used to deliver the Services, and may reuse general skills, techniques and non-confidential learnings in work for other clients.

All content on the Site, including text, graphics, logos and design, is the property of Peakprix or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute or create derivative works from Site content without our prior written consent.

7. Third-Party Platforms & Integrations

Our Services may involve integration with third-party platforms such as WhatsApp, Telegram, social media networks, AI providers, hosting providers and payment gateways. Your use of those platforms is subject to their own terms and privacy policies, and Peakprix is not responsible for outages, policy changes or actions taken by those third parties that affect a delivered solution.

8. Confidentiality

Each party agrees to keep confidential any non-public business, technical or financial information disclosed by the other party in connection with an engagement, and to use it only for the purpose of fulfilling that engagement, except where disclosure is required by law.

9. Warranties & Disclaimers

We provide our Services with reasonable skill and care. However, the Site and Services are provided on an "as is" and "as available" basis, and, to the fullest extent permitted by law, Peakprix disclaims all warranties, express or implied, including any warranty of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee specific business results, rankings, revenue, lead volumes or engagement outcomes from marketing, automation, chatbot or advertising activities, as these depend on factors outside our control.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Peakprix shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits, revenue, data or business opportunity, arising from your use of the Site or Services. Our total aggregate liability arising from any engagement shall not exceed the total fees paid by you to Peakprix for the specific Services giving rise to the claim in the preceding three (3) months.

11. Indemnification

You agree to indemnify and hold Peakprix, its directors, employees and contractors harmless from any claims, damages, losses or expenses (including reasonable legal fees) arising from your breach of these Terms, misuse of the Site, or content you provide that infringes the rights of a third party.

12. Termination

Either party may terminate an ongoing engagement in accordance with the notice period and terms set out in the applicable Engagement Terms document. Peakprix reserves the right to suspend or terminate access to the Site or a Service where these Terms are violated, or where necessary to protect the security or integrity of our systems. Fees for work completed up to the date of termination remain payable.

13. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Republic of Kenya. Any dispute arising out of or in connection with these Terms or an engagement with Peakprix shall first be addressed through good-faith negotiation between the parties, and if unresolved, shall be subject to the exclusive jurisdiction of the courts of Kenya.

14. Changes to These Terms

We may revise these Terms from time to time to reflect changes in our practices, services or applicable law. The updated version will be indicated by a revised "Last updated" date. Continued use of the Site or our Services after changes are posted constitutes acceptance of the revised Terms.

15. Contact Us

If you have any questions about these Terms, please contact us:

• Email: hello@peakprix.com
• Phone / WhatsApp: +254 701 523 922
• Address: Nairobi, Kenya